The manager of a tourism info service in Cairns, in way north Queensland, says he was flooded with complaints from cruise ship passengers who were "stranded" at Yorkeys Knob yesterday.
Leigh Jorgensen has criticised Tourism Tropical North Queensland (TTNQ) for failing to cater for regarding 900 passengers on the cruise liner 'Arcadia'.
He says several of the passengers visited his business yesterday, angry it had taken quite an hour to organise buses into the town.
"Now you'll be able to imagine the logistics with 900-odd folks needing to get into the town," he said.
"It took over 2 hours to induce all of them into the town, that gave them nearly no time to try and do something ... lots of standard comments were that Cairns was the worst port that they'd been in, that i used to be terribly embarrassed by.
"I'm a tour operator. it isn't the kind of feedback you wish."
TTNQ chief government Rob Giason says he's wanting into the incident.
"This has been a really unfortunate issue ... this year we've serviced over eighty vessels and we've not had this kind of issue, therefore clearly we're terribly keen to spot what yesterday's specific issue might are as a result of we do not need to inconvenience our customers that are needing to return into city," he said.
Source : abc.net
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